We welcome the Black-and-Red faithful to Audi Field in full capacity for the 2022 Major League Soccer Season, there are a few major updates to our Matchday A-to-Z Guide.
Mask Policy: The Audi Field mask policy continues to be aligned with the guidelines per the Mayor’s Office. Per the latest Health Guidelines issued by the Mayor’s Office as of March 1, 2022, masks are no longer required to be worn while indoors at entertainment venues, this includes Audi Field. We encourage those who feel more comfortable wearing a mask to continue to do so.
To expedite entry into Audi Field, we strongly encourage fans not to bring bags to the stadium. If you must bring a bag to the stadium, please see the important information below.
For questions about information that is not found here, please feel free to contact our customer service team at dcucustomerservice@dcunited.com.
Audi Field has accessible seating throughout the stadium. For accessible seating accommodations, please contact Ticketmaster at 1-800-653-8000 or stop by the Audi Field Box Office.
For information about upcoming matches/events, directions to the stadium or to contact our administrative office, please email us at dcucustomerservice@dcunited.com.
D.C. United, Audi Field, and Levy Restaurants promote the responsible sale and consumption of alcoholic beverages. Guests should be prepared to show proper identification and proof of age when purchasing alcohol at Audi Field. There is a limit of two drinks per person, per transaction. Acceptable forms of identification are: driver’s license, passport, state issued I.D. card with photo, and military I.D. with photo. All guests are expected and encouraged to drink responsibly. For D.C. United matches, all alcohol sales will stop in the 75th minute of the match, or at the discretion of D.C. United and Audi Field management. Intoxicated guests may be denied entry to the stadium or denied service.
Guests may not leave the venue with alcohol. Alcoholic beverages must be consumed or thrown out before exiting the venue.
Plaza area: Guests who purchase alcohol at the fan plaza must stay within plaza grounds. They will not be allowed to go past the fencing with alcohol in hand. All food and beverages purchased in the Fan Plaza will not be allowed into Audi Field.
Service animals or service animals in-training, for guests with disabilities, are welcome at Audi Field. All other animals are prohibited.
Autographs are not guaranteed but may be available at a designated location announced by D.C. United following the match. All fans must comply with instructions from stadium personnel and be respectful of both the players and the other patrons at all times.
Automatic Teller Machines are located on the main concourse by section 138 and 123.
Baby changing stations are located inside all of Audi Field’s women's restrooms and men's restrooms. Family restrooms are located at sections 103, 114, 123, and 131.
To expedite entry into Audi Field, we strongly encourage fans not to bring bags to the stadium. Designated lanes will be set up for fans with bags and fans without bags. If you must bring a bag to the stadium, please see the important information below.
Please see the bag policy page for a comprehensive list of items not permitted in to Audi Field.
D.C. United has a minimum of twelve (12) ball kids for each home game. Their main job is to make sure there is always a ball on the field for the players. Ball kids must be at least fourteen (14) years of age. For more information about how to become a D.C. United Ball Kid, please contact D.C. United ticketing@dcunited.com and ask to be connected to a group sales representative.
Small banners, flags and signs are generally allowed within Audi Field. Banners/flags/signs larger than 3’ by 5’ must be pre-approved by the D.C. United Front Office. Larger versions may be denied entry. All banners entering Audi Field are subject to inspection.
All flags, banners, and signs most follow these guidelines:
Small banners, flags and signs are generally allowed within Audi Field. Banners/flags/signs larger than 3’ by 5’ must be pre-approved by the D.C. United Front Office. Larger versions may be denied entry. All banners entering Audi Field are subject to inspection. All banners, flags and signs most follow these guidelines:
Must be related to the event
Bicycles are not permitted within Audi Field. However, D.C. United offers a complimentary bike valet service located at the corner of T Street and 2nd Street SW that will be open until 45 minutes after the game ends. There are also bike racks around the stadium for fans bicycling to the game, and a Capital Bikeshare station near to the Navy Yard Metro Station at the corner of 1st Street SE and K Street.
Glass, metal, or plastic containers of any kind are not permitted into Audi Field. D.C. United will notify fans if bottled water will be allowed in advance of a match when a heat advisory is in effect.
When in a Heat Advisory, we will allow one (1) sealed bottle of water per person, up to 20 oz.
On matchdays, the Box Office will open four (4) hours prior to the listed match time, until halftime of the match.
Guests are permitted to bring cameras and video equipment into Audi Field, provided they are intended for personal use only. Professional and commercial grade cameras are not allowed in the stadium. Only credentialed media members are permitted to bring cameras with a lens longer than eight (8) inches, monopods, or tripods inside the stadium. Guests are not permitted to obstruct others from viewing the game while taking photographs. Camera bags are not permitted inside Audi Field unless they are compliant with the bag policy.
Children ages two (2) and under are not required to have a ticket to enter D.C. United games. If attending without a ticket, they must sit on the lap of an accompanying adult. All children ages three (3) years or older must have a ticket.
D.C. United and Audi Field offer several hospitality areas for the enjoyment of our fans. If you are interested in purchasing tickets for one of our clubs or a suite, please email DKelson@dcunited.com.
D.C. United are committed to making a positive and measurable impact in the lives of children and families in the metropolitan region. Our primary focus is to support programs and initiatives focused on health & wellness and youth soccer. To learn more about D.C. United's work in the community, visit www.dcunited.com/community.
Please visit our Audi Field Club Shop page to ensure hours are correct.
Coolers and hard-sided containers are prohibited at Audi Field. See our list of prohibited items for more information.
Levy Restaurants operates the food and beverage services at Audi Field. There are concession stands located throughout the stadium serving a variety of food and beverage, including specialty items inspired by ThinkFoodGroup and Chef José Andrés. For more detailed information relating to stadium concessions, please click here.
For sponsorship opportunities with D.C. United, please contact our Corporate Partnership department at GScanlon@dcunited.com.
For assistance with any customer service issues, fans can email dcucustomerservice@dcunited.com. Our guest experience team is also available throughout the game to assist with any guest-related issues at the Fan Assistance Booth behind section F1. Guest Experience staff can also be found outside the gates of Audi Field, beginning two hours prior to kickoff until 15 minutes after kickoff.
Disabled guests may contact the Guest Experience offices prior to matchday at dcucustomerservice@dcunited.com. On matchday, guests may contact a Guest Experience Gate Supervisor upon arrival to the stadium, or stop by the Fan Assistance Booth located on the concourse behind section F1.
Ticket packages are available throughout the year, and each package varies in price and ticket amount. Be sure to stay up to date with our latest ticket packages on sale at dcunited.com or click here to subscribe to our email newsletter.
D.C. United are committed to supporting programs and non-profit organizations that make a positive impact throughout the Washington, D.C. area. D.C. United support various organizations' fundraising endeavors through the donation of D.C. United memorabilia and merchandise. To submit a donation request, please click here.
Audi Field provides two elevators at the premium lobby for guests with disabilities or mobility challenges, or guests with small children. These elevators service the east stands, including premium areas. There is also an elevator located in the Heineken MVP Club, which services suites 27-31 and the rooftop bar.
In case of emergency, D.C. United personnel are trained and instructed to help guests evacuate Audi Field in a timely and orderly progression. We ask fans to remain calm and follow any and all instructions from D.C. United personnel, as well as the PA announcer.
D.C. United are committed to providing a great fan experience for all of our guests, and we welcome feedback regarding our game day staff. To recognize a staff member for their service, please email us at dcucustomerservice@dcunited.com.
For the safety of all fans entering Audi Field, guests must pass through a form of metal detection to enter the stadium. Guests who do not wish to walk through a metal detector will have the option of being checked with a handheld metal detector. Guests with bags will have their bags searched, provided they adhere to the bag policy. Guests declining to be searched will be denied access to the stadium.
Prior to walking through the metal detectors all fans should place cell phones and key rings into the bowls provided or place them into their own bag which will still be subject to search.
Fans are not required to remove:
Audi Field has 4 (four) main entrances for D.C. United events:
Fan Assistance booths are located outside the stadium by Gate A and inside the stadium, in the concourse behind section F1. The booth in the Fan Plaza opens 2 hours prior to kickoff, and the booth inside Audi Field opens when Audi Field’s gates open until 30 minutes following the end of the match.
All letters should be addressed to a specific player or coach, so they can reach the intended recipient. Fans should note that players and coaches receive a large amount of fan mail, and D.C. United does not guarantee that a player or coach will respond to any requests or letters.
Coach or Player Name D.C. United 100 Potomac Ave. SW Washington, D.C. 20024
Anyone attempting to trespass or trespassing on to the field of play will be subject to ejection and arrest.
Audi Field has two first aid locations in the stadium – Next to the Premium Entry and on the upper concourse behind section 102. There are EMTs in the stadium that are ready to respond to emergencies. If you, or someone you know, are experiencing a medical emergency, please notify our Guest Experience staff for assistance immediately.
Outside food and beverage is prohibited at Audi Field. Certain medical exceptions as well as exceptions for children and infants will be made on a case by case basis with prior approval from D.C United Management. Guests can contact dcucustomerservice@dcunited.com with any outside food or beverage related questions.
Audi Field has several locations of gates that may be used for entry and exit.
Public gates open 90 minutes prior to kickoff for all D.C. United home matches unless otherwise announced by D.C. United.
When in a Heat Advisory, we will allow one (1) sealed bottle of water per person, up to 20 oz. Water fountains are available throughout the stadium for fans to refill their bottles.
Star Services, LLC manages all janitorial services at Audi Field. They ensure that Audi Field is maintained for all guests utilizing the facility. To report a spill or other janitorial problem, please see the nearest Guest Experiences staff member.
All ticket holders will assume all risk for injury incidental to the game of soccer or other related activities. These activities can occur before, during and after the actual game.
D.C. United guests who need to claim or report lost items during a game should visit the Fan Assistance Booth on the concourse behind section F1. Lost items will be kept for 30 days. After 30 days, items will be donated, or destroyed if containing sensitive information. Guests may contact lost and found at dcucustomerservice@dcunited.com to inquire about and/or retrieve lost items. Lost and found is open Monday through Friday between the hours of 9 AM-5PM.
Lost children and guests should be taken to the Fan Assistance Booth, located on the concourse behind section F1. D.C. United offer child wristband services, which include the option for children to have their seating location and emergency contact information with them at all times. For more information, inquire at the Fan Assistance Booth behind section F1 or in the Fan Plaza on match day.
The beloved mascot of D.C. United is Talon the fearsome, yet lovable eagle. Talon roams the field and stands throughout the game rallying the crowd for D.C. United.
Fans can purchase D.C. United related material at the official D.C. United Club Shop, or at one of the kiosks locations throughout Audi Field
A mother has the right to breast feed her child in any public or private location where the mother and child are authorized to be present. Nursing mothers and children are encouraged to use one of the first aid stations if looking for a private location. Family restrooms are located at sections 103, 114, 123, and 131.
Outside food and beverage is prohibited at Audi Field. For information regarding food and beverage options inside of the stadium, please click here.
D.C. United offer suite options for parties of various sizes. If you are interested in purchasing tickets for a suite, please email DKelson@dcunited.com.
For the safety of all D.C. United guests, police and security are stationed throughout Audi Field’s seating bowl, concourse, and field level areas. Guests are urged to notify security personnel in the event of any emergency.
For the safety and security of our guests, the following items are not permitted in to the facility:
*Special considerations will be made for guests with special medical needs and parents caring for infants.
Matches are played rain or shine. The match may be delayed in the event of lightning or other dangerous weather-related situations. Guests will be notified in the event of a disruption. Please note that umbrellas are not allowed into Audi Field.
Guests may not exit and re-enter the stadium using the same ticket.
Resale of tickets is strictly prohibited by D.C. United and District of Columbia law. Anyone violating the said law is subject to arrest and prosecution by the D.C. Metropolitan Police Department.
Restrooms are available throughout the inside of the entire stadium on all levels. All restrooms at Audi Field are accessible to persons with disabilities. Family restrooms are located on the main concourse at sections 114, 123, and 131, as well as section 103 on the upper concourse.
For the safety and security of our guests, we ask everyone to adhere to the following policies:
D.C. United are committed to providing a high-quality fan experience for all fans. D.C. United staff will check all tickets to seats to ensure each fan is seated in the proper location.
Smoking is prohibited in every area of Audi Field, including surrounding sidewalks and plaza spaces.
Strollers are permitted in all concourse areas of Audi Field. Strollers that are unable to fold up and fit underneath a seat must be checked at the Guest Services location behind section F1.
Guests looking to make suggestions and give feedback are encouraged to do so by emailing our customer service team at dcucustomerservice@dcunited.com.
SUPPORTER SECTION - SIGNS, BANNERS, AND FLAGS
Signs, flags, and banners of larger size are permitted in the supporter sections, providing the item falls within the following guidelines:
In the event that a banner, flag, or sign does not meet the above guidelines, guests should be prepared to discard the item or return the item to their vehicle.
The item will not be stored, secured, or kept for return by Audi Field. Team management reserves the right to deny banners, signs or flags that they deem inappropriate, in the interests of fan and team safety.
D.C. United and Audi Field provide televisions in certain seating locations, as well as in the concourse, for the convenience of our guests.
For any and all ticket-related issues, please visit our Ticket Services windows (7 & 8) at the Box Office and the Fan Assistance booth.
D.C. United and Audi Field do not allow umbrellas inside of the stadium.
Ushers are stationed throughout the stadium in order to enforce all rules and regulations related to our events. Guests are asked to treat all ushers with courtesy and respect, in order to maintain a safe and enjoyable environment. Ushers are also in place to answer any questions related to the event, and should be contacted in the event of an emergency.
D.C. United welcome fans and supporters of visiting teams throughout MLS. Visiting fans are guests of D.C. United - harassment of the visiting team or their fans will not be tolerated, and may result in ejection from the venue. For information about purchasing tickets in the designated visiting supporter section, please contact wlucas@dcunited.com.
Weapons and firearms are prohibited at Audi Field, except for law enforcement personnel with licenses to carry them. Law enforcement officials must register their weapon with building security at Gate B prior to entering the facility.
Wheelchair escort service is provided by our Guest Experience team.
Guests should see a D.C. United Guest Experience representative upon entering the stadium. Transportation back to the gate entrance following the game is available upon request at that time, or by visiting the Fan Assistance booth on the concourse behind section F1.
D.C. United offer a wide variety of youth activities that are available for purchase for each D.C. United home game. These activities are as follows:
1. Player Escorts - Two (2) youth sports teams are needed each game to ‘escort’ D.C. United and the visiting team on to the field. Each child will be matched with a member of the starting 11 to walk on to the field for the national anthem. Each child will also receive a D.C. United replica kit as part of the package to wear on the field. Player escorts must be ages 6-14.
2. Flag Carriers - Several youth teams and groups of children are able to present the American flag on the field during the pre-game ceremonies. These groups will also have the chance to watch the teams warm up from field level. Ages 10-16 years old.
3. Ball Kids - D.C. United require a minimum of 12 ball kids to help constantly keep a ball on the playing field for the teams during the game. MLS rules require participants to be at least 14 years old. Ball kids are provided with a t-shirt and a meal.
If you are interested in having your child, or your child’s youth team, participate in one of D.C. United’s youth activities, please contact us at ticketing@dcunited.com and ask to speak to a group sales representative.